Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPREP4122 Mapping and Delivery Guide
Manage tenant relationships

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPREP4122 - Manage tenant relationships
Description
Employability Skills
Learning Outcomes and Application This unit specifies the skills and knowledge required to establish tenant relationships in property management.It includes responding to enquiries from tenants, establishing details and profile of potential tenants, matching tenants with properties, aligning landlord and tenant expectations, managing relationships and maintaining records of interactions.This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Commence tenancy.
  • Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
  • Provide keys and security devices to tenant.
  • Advise tenant about contact people within property management team for issues arising during tenancy.
       
Element: Respond to tenant enquiry.
  • Document source of tenant enquiry.
       
Element: Confirm tenant needs and expectations to create tenant profile.
       
Element: Determine suitability of property for tenant to inspect.
       
Element: Provide tenant with information about the property including application information.
       
Element: Conduct property inspection with tenant.
       
Element: Select tenant for property.
  • Review tenant profile and assess it against selection criteria for suitability for property.
       
Element: Confirm tenant references and document outcomes.
       
Element: Make recommendations to landlord about tenant selection.
       
Element: Provide tenancy documentation.
  • Prepare tenancy documentation, including agreement, condition report and documentation, according to requirements in the state or territory of operation.
       
Element: Explain conditions of tenancy agreement, condition report and other documents to tenant.
       
Element: Explain entry cost to tenant and requirements of payment.
  • Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies.
       
Element: Provide keys and security devices to tenant.
       
Element: Advise tenant about contact people within property management team for issues arising during tenancy.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies. 
Provide keys and security devices to tenant. 
Advise tenant about contact people within property management team for issues arising during tenancy. 
Document source of tenant enquiry. 
 
 
 
 
Review tenant profile and assess it against selection criteria for suitability for property. 
 
 
Prepare tenancy documentation, including agreement, condition report and documentation, according to requirements in the state or territory of operation. 
 
Complete tenancy documentation according to statutory and agency requirements and provide tenant with copies. 
 
 

Forms

Assessment Cover Sheet

CPPREP4122 - Manage tenant relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPREP4122 - Manage tenant relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: